Disclaimer: DocuTrack Global is an independent service offering paid support for travel and documentation assistance. We are not a government website or authority.
Thank you for visiting our website.
DocuTrack Global operates and owns this website. Throughout this policy, “DocuTrack Global”, “we”, “our”, or “us” refers to the company responsible for managing this website and protecting the information you share with us.
We are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and the choices available to you. It applies to all users of our website and services.
This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you acknowledge how your information is handled as described in this policy.
For the purposes of the General Data Protection Regulation (GDPR), we act as the data controller responsible for your personal information.
We provide guidance, general information, and personalised assistance for Visitor Visas and Electronic Travel Authorisations.
Our support may include:
Explaining requirements in a clear and practical way
Assisting with organising and reviewing supporting documents
Guiding you through the preparation and submission process, where needed
All decisions relating to visas and travel authorisations are made solely by the relevant government authorities. We cannot approve, refuse, or influence any application outcome.
Our role is limited to assisting with application preparation, document organisation, and submission support where requested.
Our services are administered from Australia. We take reasonable steps to comply with applicable local privacy laws when engaging with individuals in other jurisdictions.
We collect only the information necessary to deliver our services effectively. This may include:
Contact details such as your name, email address, and phone number
Passport, identification, and travel-related information relevant to your application
Payment details are processed securely through trusted third-party providers
Technical data such as IP address, browser type, cookies, and website activity
Communications, enquiries, feedback, or messages you send to us
Any other information you may choose to share
Sensitive information, such as health or background details, is collected only where required for application support and with your consent, unless otherwise permitted or required by law. This information is handled in line with the Australian Privacy Principles(APPs).
When you make a payment for our services, your card details, including the card number and CVV, are securely transmitted directly to trusted third-party payment providers. These providers process and complete transactions on our behalf, and we do not collect, store, or have direct access to your full payment card information. We retain only limited billing details, such as your name, contact information, and transaction records, for purposes including accounting, record-keeping, and compliance with applicable legal requirements.
Your information is used to support and improve our services. This may include:
Delivering and managing our services
Assisting with application preparation and submission for Visitor Visas and electronic travel authorisations
Responding to enquiries and providing support
Verifying your identity and helping to prevent fraudulent activity
Meeting legal and regulatory obligations
Sending updates or marketing communications where consent has been provided
Understanding how the website is used to improve performance and user experience
We handle your personal information with a focus on fairness, transparency, and responsible use, ensuring it is managed appropriately for your use of our services.
Where required by applicable laws, including the General Data Protection Regulation (GDPR), we process personal information on valid legal bases, which may include your consent, the performance of our services, or compliance with legal and regulatory obligations.
Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with the site.
Cookies are small files stored on your device that help the website recognise your browser and remember your preferences.
These technologies help us to:
Keep the website running smoothly and securely
Remember your preferences and information you enter
Understand how visitors interact with the site
Enhance the structure and content of the website
Support relevant and permitted marketing activities
We may work with selected third-party providers, including analytics and advertising platforms such as Google, which may collect usage data in line with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Some advertisements shown on our website may be tailored based on your activity to improve relevance.
You can manage or opt out of personalised advertising through the following tools:
NAI Consumer Opt-Out (https://optout.networkadvertising.org/) (US & global)
DAA WebChoices (https://optout.aboutads.info/) (US)
YourAdChoices Canada (https://youradchoices.ca/en/tools) (Canada)
EDAA Your Online Choices (https://www.youronlinechoices.com) (Europe/UK)
For mobile devices:
AppChoices for iOS (https://apps.apple.com/app/appchoices/id894822870)
AppChoices for Android (https://play.google.com/store/apps/details?id=com.DAA.appchoices)
Please note that preferences apply per device and browser. If cookies are cleared or devices are changed, settings may need to be updated again.
We do not sell, rent, or trade your personal information. Information may be shared only where necessary, including with:
Government authorities responsible for processing visa or travel authorisation applications
Service providers supporting our operations under strict confidentiality obligations
Payment and technology partners supporting secure transactions
Analytics and advertising platforms, including Google, to help understand website performance and usage
Law enforcement agencies or regulatory authorities, where disclosure is required by law
Your personal information may be managed or processed outside Australia, depending on the location of service providers or relevant authorities.
When information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles (APPs), unless otherwise permitted by law.
By using our services, you understand that your information may be transferred internationally where required for application processing.
We take appropriate technical and organisational steps to protect personal information from unauthorised access, misuse, or loss.
Information is kept only for as long as necessary to provide our services or meet legal requirements. When no longer needed, it is securely deleted or anonymised.
We prioritise the security of your transactions by ensuring all payment details are processed through trusted third-party providers using advanced encryption and recognised industry safeguards. We do not store or retain full card information in our systems, helping ensure that your financial data remains protected and handled in a secure environment.
We recognise that you have important rights in relation to your personal information, and depending on your location, you may be entitled to certain protections under applicable privacy laws. These rights are designed to give you greater control over how your information is handled and may include:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request the deletion of your personal information, where permitted by law
The right to request that we limit or cease certain types of data processing
The right to withdraw your consent at any time where processing is based on consent
The right to receive a copy of your personal information in a commonly used and accessible format, where applicable
These rights may arise under various privacy frameworks, including the Privacy Act 1988, the General Data Protection Regulation, the Personal Information Protection and Electronic Documents Act, the Privacy Act 2020, and applicable United States state privacy laws, such as the California Consumer Privacy Act, where applicable.
To safeguard your information, we may take reasonable steps to verify your identity before processing certain requests. This is to help ensure that your personal data is not accessed or altered without proper authorisation.
If you would like to exercise any of these rights, you can contact our Privacy Officer using the details in this policy. We will review your request carefully and respond within a reasonable timeframe, in line with applicable legal requirements.
1. Australia - Privacy Act and APPs
In Australia, personal information is governed by the Privacy Act 1988 together with the Australian Privacy Principles (APPs). These laws establish a structured framework for how organisations collect, use, store, and disclose personal data. Their purpose is to ensure that information is handled responsibly, used for legitimate purposes, and protected through appropriate governance and security measures.
When you engage with our services, you are entitled to protections under these laws. This includes the right to access the personal information we hold about you, request corrections where necessary, and understand how your data is handled. We are committed to handling personal information with care and in accordance with these standards.
2. United States - Federal and State Privacy Laws
In the United States, privacy regulation is shaped by a combination of federal oversight and state-specific legislation, rather than a single unified framework. Certain states, including California, have introduced laws such as the California Consumer Privacy Act, which enhance transparency and give individuals greater control over how their personal information is handled.
Where applicable, you may have rights such as accessing your personal data, requesting its deletion, or limiting certain uses, including targeted advertising. We aim to operate in a way that respects these expectations and aligns with relevant legal requirements. Oversight of these obligations may involve regulatory authorities such as the Federal Trade Commission.
3. Canada - PIPEDA Framework
In Canada, the handling of personal information is governed by the Personal Information Protection and Electronic Documents Act(PIPEDA). This legislation sets out how organisations must manage personal data in commercial activities, with a strong focus on transparency, accountability, and meaningful consent.
As part of this framework, you may have the right to access the personal information we hold about you, request corrections, and withdraw consent in certain circumstances. We aim to manage and protect your information in a way that reflects these principles.
4. United Kingdom and European Union - GDPR Standards
Across the United Kingdom and European Union, the General Data Protection Regulation(GDPR) establishes high standards for data protection and privacy. It requires organisations to process personal information lawfully, fairly, and transparently, supported by a valid legal basis.
Depending on your location, your rights may include access to your personal data, correction of inaccuracies, erasure of information, restriction of processing, and withdrawal of consent. We are committed to upholding these standards and ensuring that our data practices remain transparent and accountable.
5. New Zealand - Privacy Act 2020
In New Zealand, personal information is regulated under the Privacy Act 2020, which sets out principles governing how organisations collect, use, and safeguard personal data. These principles are designed to ensure that information is handled responsibly while protecting individual privacy.
When you use our services, you may have the right to access your personal information, request corrections, and raise concerns about how your data is handled. We aim to respond to such requests promptly and in accordance with these principles.
Recognising that each situation is different, we will thoughtfully consider your circumstances and respond appropriately in line with applicable legal standards.
This Privacy Policy shall be governed by and construed in accordance with the laws of New South Wales, Australia, excluding any conflict of law provisions that may otherwise apply.
You can choose whether to receive marketing communications from us.
If you no longer wish to receive such communications, you can unsubscribe using the link provided or contact our Privacy Officer directly.
Please note that opting out of marketing does not affect essential service-related communications.
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.
If such information is identified, it will be removed as soon as possible.
This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. The updated version will always be available on this page.
If you have any questions or concerns about how your personal information is handled, please contact our Privacy Officer. We will review your request and respond in a fair and timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.
DocuTrack Global
Email: info@tourist-evisa.com
Address: 10/208 parramatta Road, Homebush-2140
